Tracking domestic and international shipments → DHL Parcel

DHL PARCEL SHIPMENTS TRACKING

OTWARTA ZAKĹADKA BY SHIPMENT NUMBER BY ORDER NUMBER BY REFERENCE NUMBER BY TRD NUMBER

Enter shipment's waybill number

Examples of shipment's waybill number

11 digits: eg. 15467388748,
JJD: eg. JJD149020000300000000173,
12 digits: eg. 422891590640,
18 digits: eg. 00340433982034779798,
2 letters+9 digits+2 letters: eg. CY730190157DE.

Shipment number:	You can submit up to 10 shipment numbers, use comma to separate them.

Shipment tracking by order number - enter order number and month when it was submitted.

Order number	Month of order submission:*
Order number		Month of order submission:*
Order number		Month of order submission:*
Order number		Month of order submission:*
		* data of order submitted within last 6 months is available

* data of order submitted within last 6 months is available

Shipment tracking by reference number is available in e-CAS aplication only. It gives current domestic shipment's status after submitting client's SAP number and shipment's reference number.

SAP number:
Shipment's reference number:	You can submit up to 10 shipment's reference numbers, use comma to separate them.

Shipment tracking by TRD number is available in e-CAS aplication only.

TRD number:	You can submit up to 10 TRD numbers, use comma to separate them.

The controller of your personal data will be DHL Parcel Polska sp. z o.o. with its registered office in Warsaw at ul. Osmańska 2 (02-823 Warsaw), hereinafter referred to as “DHL”. DHL will use your data to complete your order, including to provide you with the additional services ordered, to manage communications in relation to performing services, in particular redirecting a parcel or changing instructions, and for marketing purposes involving offering you the services of DHL and DHL partners, a list of which can be found here. You have the right to access your data and the right to rectify or erase them, to restrict the processing, the right to data portability, the right to object and the right to lodge a complaint with the President of the Office for the Protection of Personal Data. To find out more about how we use your data, click here.

Always start here

When will my shipment be delivered?
Shipments up to 31.5 kg will be delivered on the next business day as standard. Shipments over 31.5 kg will be delivered in 2 business days. Detailed information is available in the terms and conditions.

What does it mean when I get a message with a request to contact DHL while tracking a shipment?
Such a message occurs when the information we have is insufficient to deliver the shipment (e.g. the destination address is incorrect or some additional information is required for the delivery). In such a case we would ask you to contact to the DHL Parcel Customer Service Department using our form.

What does it mean when I get a message informing me that my shipment is in a city other than the one indicated in the given address?
We transport parcels throughout the DHL operational network. It is usual in logistics that parcels are not transported directly from the place of shipment to the delivery location, but pass through our sorting centres. They are transit places. Your shipment will eventually reach its delivery address in any case.

Can I check my shipment status if I have not got the waybill reference number?
The reference number of the waybill is necessary to check the shipment status. If you have not got the waybill reference number, we suggest that you contact the sender.

While checking my shipment status I get the information that I have entered the wrong waybill reference number. Why?
The reference number of the DHL Parcel waybill for domestic shipments has 11 digits and consists of digits only and starts with 1 (e.g. 12345678901). Please make sure you have entered the correct shipment reference number and try again.

Can I make a complaint when the service has passed the deadline?
Yes, you can make a complaint about our service when it has not been completed on time. DHL is responsible for any loss resulting from the delay in delivery. In the case of DHL PARCEL 9 and DHL PARCEL 12 services, the payer is entitled to compensation amounting 100% of the basic fee. In the case of other transport services the payer is entitled to compensation up to 50% of the basic transport fee according to the price list valid on the day the parcel was sent or the day the agreement with DHL was concluded, providing the delay was longer than one day.

How can I get a refund of costs from DHL when my shipment has not been delivered on time?
If the situation as specified above occurs, and the shipment has not been delivered due to the fault of DHL, report this fact to the DHL Parcel Customer Service Department using our form.

How can I report that my shipment is lost or damaged?
In the situation as specified above use our form. In response to your report our courier will come to you to compile a shipping damage report.

How much time have I got to report parcel damage?
Damage must be reported within 7 calendar days from the delivery date using our form.